Nessma iOS Android App
NessmaNET is a leading ISP in Libya, and we developed a user-friendly customer portal mobile application to provide customers with convenient access to essential internet and account management services. The app allows users to manage their profiles and personal information, upload and review documents, and keep their account details up to date. It also provides comprehensive billing and financial management, including balance checks, invoice tracking, transaction history, online service payments, and secure credit card management. Customers can also activate additional internet data or quota in a single step, making it easier to manage their internet services, payments, and account needs from one convenient platform.
Overview
NessmaNET is a comprehensive ISP customer portal web application developed to help internet service customers manage their accounts, services, payments, and support requests from one centralized platform. UpCodo Digital developed the web application with features for profile and document management, invoice and transaction tracking, online payments, service-plan management, internet usage statistics, top-ups, extra quota activation, and customer support. The platform provides customers with a convenient digital channel for managing their internet services without relying entirely on manual support.
Client Problem
The client needed a centralized ISP management web application that could simplify customer account management and reduce the complexity of handling billing, internet plans, payments, usage information, and support requests through separate channels. Customers required quick access to their account information, invoices, documents, service plans, and internet usage, while also needing a convenient way to make payments and communicate with support. The challenge was to bring these essential customer-service functions together in one easy-to-use web platform.
Solution
UpCodo Digital developed a feature-rich ISP customer portal web application that connects customers with their internet service information through a centralized interface. The platform enables users to manage profile details and documents, view balances, invoices and transactions, make online card payments, top up their accounts, activate additional data quota, manage credit-card information, and change service or tariff plans. The application also provides internet usage statistics and an integrated support-ticket system where customers can create, track, close, and communicate about support requests.
Result
The resulting NessmaNET web application provides customers with a centralized self-service platform for managing their internet accounts and communicating with the service provider. By bringing account management, billing, online payments, service plans, usage statistics, and support into one system, the platform creates a more organized customer-service experience. It also gives customers greater access to important account information and service-management functions through a single digital portal.
Project USP
The key USP of NessmaNET is its all-in-one ISP customer self-service platform. Instead of limiting the web application to account information, it combines profile management, document access, billing, online payments, top-ups, additional quota activation, service-plan changes, internet usage statistics, and support-ticket communication in one centralized system. This makes the solution a complete telecom customer portal web application designed around the everyday needs of internet service customers.
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